Plexie Notification Framework
Plexie is an early-stage startup that aims to create an online team collaboration tool.
2 person team, 2.5 week timeframe
Responsive website within Material Guidelines
Objective: Design the what, when, where, and how for notifications within Plexie, a online team collaboration tool.
Challenge: Create a notification framework that will keep customers informed on what they need to know without distracting them from what they need to do.
Served as Project Manager
Conducting research, generating a research bibliography, hi-fi mockups, A/B testing, user comprehension testing, writing measures of success, presenting insights and solutions to stakeholders, and providing the client with a data package of research findings and solution proposals.
Our UX Director at Plexie introduced us to "Genius Design" and asked us to follow it's principals while conducting our work.
Start with a thorough research process
Make catalogues of the contexts found in research to drive the designs
Reach a point of least astonishment when the research no longer surprises you
Form scenarios of what customers will be doing from the research
Test against measures of success during implementation
"The design decision style of genius design brings tremendous
strategic advantages to a design team."
- Jared Spool
Research played a major role in this project and as the UX Researcher I was able to find many discussions and recent studies including compelling arguments from Google's Android UX Team.
I created a visual of the main insights that I had found in my research using RealtimeBoard.
We then used the affinity map along with competitive analysis to start designing the UI.
Inform the customer without distracting them
People to people notifications are most valued by customers
Afford customers the opportunity to make decisions on types of notifications they receive & how
Ensure Plexie's business needs are addressed
“We want to have a relationship with technology that gives us back choice.”
- Tristan Harris TED Talks
The first iteration of notification designs were based off of competitive analysis and did not embody the solutions for the opportunities we found in our research.
“Focus on understanding what your user values about your services and tailor your message to their unique needs & interests.”
— Nick Babich UX Booth
A/B and User Comprehension Testing
Realizing that we needed to validate the iterations and ensure our second design decisions translated well we wrote scenarios and took a step away from Genius Design to conducted user testing.
Two weeks into our work my team presented the notification framework we had designed for Plexie's MVP to the executive team members of Plexie.
1. People to People notifications are most important
2. Afford the customer opportunities for choice in how and when they receive notifications
3. Ensure Plexie's business needs are addressed
1. Invitations to collaborate on Plexies and Channels were kept most visible automatically generating on screen.
2. Notification settings can be accessed within the notification itself and on the settings page.
3. Default settings allow notifications from Plexie to customers through email. Keeping the customer informed without distracting them.
Annotated Notification Framework
*This guideline was produced by my UI Designer Tina Weiss